Neoharp firmware now updates from the app
App update: Connect Neoharp, open the app, go to global settings — scroll down and there's now a firmware update button . Tap it, wait a few seconds, done.
App update: Connect Neoharp, open the app, go to global settings — scroll down and there's now a firmware update button . Tap it, wait a few seconds, done.
The Neoharp you already have will keep getting new features. New play modes, new capabilities — no new hardware needed. We’ll keep adding them through firmware, and every update lands straight in your hands.
Keep your firmware up to date — and get back to playing. Happy improvising.
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Last updated: 1 October 2026
Thank you for choosing Neoharp! Your privacy is important to us. This Privacy Policy explains how Neoharp LLC-FZ (“Neoharp”, “we”, “us”, or “our”) collects, uses, discloses and safeguards your personal data when you visit our website https://www.neoharp.com/ (the “Website”), use our Neoharp mobile or desktop applications (the “App”), purchase a Neoharp instrument, or otherwise interact with our services (collectively, the “Service”). It also describes your rights and how the law protects you.
This Policy is intended to comply with the UAE Federal Data Protection Law No. 45 of 2021, the EU & UK General Data Protection Regulation (GDPR/UK GDPR), the California Consumer Privacy Act (CCPA/CPRA) and other applicable privacy laws. If any of those laws impose stricter requirements than those set out below, we will follow the stricter requirement.
Neoharp LLC-FZ is registered in the United Arab Emirates with its principal place of business at Al Fajer Building, Garhoud, Dubai, UAE. We design and manufacture the Neoharp MIDI-based musical instrument and develop companion software.
Primary privacy contact: neoharp@neoharp.com
We will update this Policy with an EU/UK representative and Data-Protection Officer (if appointed) before we begin processing personal data of residents in those jurisdictions.
We do not knowingly collect special-category personal data (e.g., health, biometric, religious information) or data from children under 13 (or 16 where GDPR applies). If you believe a child has provided us with personal data, please contact us and we will delete it.
We use first-party and third-party cookies, pixels and local-storage objects to (i) make the Service work, (ii) remember your preferences, (iii) analyse traffic and (iv) deliver personalised ads. You can manage cookies through our Cookie Banner or in your browser/device settings. For more information, see our separate Cookie Policy.
We do not sell or “share” personal data for monetary consideration, as those terms are defined under the CCPA/CPRA.
Our application servers are located in Germany, while our Shopify storefront and pre-order data are hosted by Shopify Inc. on servers in the United States (and may also be processed in Canada). Where personal data is transferred outside the UAE, UK or EEA (for example, to a service provider in another country), we ensure an adequate level of protection by using Standard Contractual Clauses or other approved safeguards.
We use industry-standard administrative, technical and physical safeguards, including TLS 1.2+ encryption in transit, encrypted password storage (bcrypt) and role-based access controls. No online system is entirely secure; we encourage you to use a strong, unique password and keep it confidential.
Depending on where you live, you may have the right to:
To exercise these rights, contact neoharp@neoharp.com or use the in-app Privacy Settings. We respond within 30 days.
We use Google Analytics, Google Ads and Meta (Facebook/Instagram) Pixel to analyse traffic and measure the effectiveness of our ads. These tools may set cookies and collect pseudonymous identifiers (IP address, device ID). You can opt out by adjusting our Cookie Banner settings, installing Google’s opt-out browser add-on or changing ad-personalisation settings in your Google or Meta account.
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing information.
We may update this Policy from time to time. If we make material changes, we will notify you via e-mail (if you have an account) and post a prominent notice on the Website at least 7 days before the changes take effect. The “Last updated” date will reflect the revision date.
For questions about this Policy or our privacy practices, e-mail neoharp@neoharp.com. If you are in the EEA or UK, you also have the right to lodge a complaint with your local data-protection authority.
Last updated: 22 July 2025
This website is operated by Neoharp LLC-FZ (“Neoharp”, “we”, “us”, “our”). Throughout the site, the terms “Store” or “Service” refer to the online platform hosted on Shopify that allows visitors to learn about the NeoHarp instrument and to submit non-binding pre-order requests (no payment is taken at this stage). By accessing the Site and/or submitting a pre-order, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to the Terms, you must not use the Site.
Material on this Site is provided for general information. We are not responsible if it is inaccurate, incomplete or outdated. Historical information is provided for reference only.
We may modify or discontinue the Service (or any part of it) without notice. Prices, specifications and availability of products are subject to change prior to launch.
We may provide access to third-party tools “as is” and “as available” without warranties. Your use is at your own risk and subject to third-party terms.
External links are provided for convenience. We do not endorse and are not liable for third-party websites or content.
Any ideas or materials you send us may be used by Neoharp without restriction or compensation. You are responsible for ensuring your submissions are lawful and non-infringing.
Submission of personal data through the Store is governed by our Privacy Policy.
We reserve the right to correct errors or cancel pre-orders if information is inaccurate, without liability.
You are prohibited from using the Site or its content for unlawful, abusive, infringing, fraudulent or malicious activities, including but not limited to phishing, spamming, distributing malware or violating intellectual-property rights.
The Service is provided “as is” and “as available”. Neoharp LLC-FZ makes no warranties regarding uninterrupted or error-free operation of the Service.
To the fullest extent permitted by law, Neoharp LLC-FZ shall not be liable for indirect, incidental or consequential damages arising from your use of the Service.
You agree to indemnify and hold Neoharp LLC-FZ, its affiliates and staff harmless from any claim arising out of your breach of these Terms or violation of any law or third-party right.
If any provision is unenforceable, the remainder remains in full force.
These Terms are effective unless terminated by either party. We may terminate them immediately if you breach any provision.
These Terms and any policies posted on the Site constitute the entire agreement between you and Neoharp LLC-FZ regarding the Service.
These Terms are governed by the laws of the United Arab Emirates.
We may update these Terms at any time by posting a revised version on this page. Continued use of the Site after changes constitutes acceptance.
Questions about these Terms should be sent to neoharp@neoharp.com.
Neoharp LLC-FZ – Al Fajer Building, Garhoud, Dubai, UAE
Last updated: 1 October 2026
This Cookie Policy explains how Neoharp LLC-FZ (“Neoharp”, “we”, “us” or “our”) uses cookies and similar technologies on https://www.neoharp.com/ (the “Website”). It should be read together with our Privacy Policy.
Cookies are small text files placed on your device when you visit a website. They can help a website remember information about your visit, such as your preferences. Similar technologies can include local storage and measurement tags. We use the term “cookies” in this policy for all of these technologies where appropriate.
We use cookies for the following purposes:
We use Google Analytics 4, Google Ads, Meta Pixel and Shopify technologies. They use analytics, marketing or personalisation storage only when you have granted the relevant consent. While the Website is limited to waitlist and non-binding pre-order requests, Shopify may process the contact details you submit as described in our Privacy Policy.
nh_consent, nh_ab)Neoharp uses first-party cookies to remember your cookie preferences and to understand how visitors use the Website. nh_consent is necessary and lasts for 1 year. nh_ab is set only after analytics consent and lasts for 90 days.
_ga, _ga_*)Google Analytics 4 is used to distinguish visitors and measure how the Website is used. _ga identifies visitors; _ga_* cookies maintain session and measurement information for the configured GA4 property. These cookies are set only after analytics consent and last up to 2 years. Google may update the names or lifetimes of its cookies as its service changes. For more information, see here.
_gcl_*)Google Ads is used to measure conversions and support advertising. _gcl_* cookies are set only after marketing consent. Duration varies by cookie and is commonly up to 90 days. For more information, see here.
_fbp, _fbc)Meta Pixel is used to track user behaviour on the Website to improve the relevance of retargeting advertising on Meta platforms, including Facebook and Instagram. _fbp and _fbc are set only after marketing consent and last up to 90 days. For more information, see here.
Shopify is used to track customer behaviour and actions on the Website. Shopify cookies may also support checkout, customer preferences and marketing features. They are set only after the relevant consent where required. Duration varies by cookie. For more information, see here.
Cloudflare Turnstile runs in the background on the waitlist and newsletter forms to reject automated submissions. It does not show a puzzle. This check is necessary to keep the forms working and is not controlled by the cookie banner. Cloudflare’s handling of the check is described in the Turnstile Privacy Addendum.
The Website loads Google Tag Manager with Google Consent Mode set to deny analytics, advertising and personalisation storage by default. Until you accept the relevant category, the associated cookies are not written. Google Consent Mode may transmit consent signals and limited cookieless measurement pings to Google. We use this configuration to respect your cookie choice and to control our analytics and advertising technologies.
When you first visit the Website, you can accept, decline or manage analytics, personalisation and marketing cookies in the Cookie Banner. You can change your choice at any time by selecting Cookie settings in the Website footer.
You can also delete or block cookies through your browser settings. Blocking necessary cookies may prevent the Website from remembering your cookie choice. To opt out of Google Analytics across websites, you can install the Google Analytics opt-out browser add-on.
Withdrawing consent does not affect processing that took place before you withdrew it. We will apply your new choice to future analytics storage on this Website.
Where GDPR or UK GDPR applies, our legal basis for necessary cookies is our legitimate interest in operating a secure and functional Website. Our legal basis for analytics, personalisation and marketing cookies is your consent, which you may withdraw at any time.
Google Analytics and Google Ads are provided by Google, and Meta Pixel is provided by Meta. Information collected through these services may be processed outside your country of residence. For more information, see Google’s Privacy Policy and Meta’s Privacy Policy.
We may update this Cookie Policy when our use of cookies changes or when required by law. We will post the revised version on this page and update the “Last updated” date.
If you have questions about this Cookie Policy or our use of cookies, contact us at neoharp@neoharp.com.